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Frequently Asked Questions

Shipping & Support

For Standard Australia Post Shipping:
If the value of your order is over $60 then shipping will be free.
If your order value is under $60 it will incur a $10 shipping fee.

For Australia Post Express shipping:
If your order value is under $60 the express post fee will be $15
If your order value is over $60 the express upgrade will be $10.

We ship with Australia Post so we rely on their shipping time frames. They currently quote 4-7 business days for capital cities and 1-3 business days for express post from date of dispatch.

Our handling times are next Business Day Dispatch and our Order Cut off is 8am AEST.

Please contact KODE Remotes 1300 335 633 and we can talk you through the exchange process.

Products must be unused and in their original packaging.

Yes, all remotes are supplied with a
brand-new battery from the manufacturer.

Yes. KODE Remotes is located at 1/78 Kurzok Place, Richlands
QLD 4077. If you are any where near the western suburbs of Brisbane come on down to our store where our friendly staff can assist you with your remote inquiry.

Kode Remotes offers bulk pricing and Wholesale trade accounts please contact our friendly staff for more information. see Our Wholesale enquiry page.

Our friendly team are avaialble between 8am and 4pm Monday to Friday excluding public holidays. You can phone us on 1300 335 633 or chat with us online via the chat button on the right hand side of your screen. See contact us.

Remote Matching and compatibility

The most important information for matching a garage door remote is the manufacturer/brand of the remote. Most remotes are locked in to their brand's unique coding system. However, some brands have several different generations which are not necessarily compatible with each other. Quite often it is as simple as replace your remote with the same remote, but if you are unsure, please contact us to confirm.

You can send us a photo or your existing remote to match via our online chat function located at the rright hand side of your screen.

The short answer to this is no. Although there are some manufacturer branded remotes that will work across multiple platforms it is generally not the norm.

In most cases yes, they will still work. Over the years many
garage door companies have sourced their automation from the same companies and
released them with their individual branding on them. For example, the HT4
remote can be branded Steel-Line, BOSS, Guardian, LYNX or Centurion. They are all essentially the same remote and will work together.

Please read the product descriptio for Compatiability, if you are still unsure please contact Kode Remotes 1300 335 633. or chat with us online.

The term universal remote can be quite misleading, to put it broadly there is no remote ithat will work across every garage door remote on the market, It is simply not possible with the different proprietry coding and frequencies available. Even though these days 433Mhz is the main frequency sold in Australia this does not mean that all remotes with this frequency are compatible.

Technical Questions

The most important thing to do if your remote has been lost or stolen is to delete that code from your operator. The coding instructions are found on line or you can contact KODE Remotes and we can send them to you directly.

If you are replacing a lost remote and you are not sure which one you need then the best way is to send a photo of your garage door opener, trying to include as much detail as you can, generally the back of the motor contains badges with information on the system.

When you receive your new remote it will come with the programming instructions so you can pair your new remote with the garage door yourself. All brands have a slightly different process but they are all relatively simple and you don’t need any technical experience to be able to do it.

In this situation we recommend you speak with your property's management before buying remotes. All properties are different and although you can buy them you may not be able to get access to the unit to program them in to the system.

Yes, you will (in most cases).

Most remotes are paired directly to the receiver in the garage door rather than being cloned from an original remote. This means you will need to access the garage door opener so be prepared for that especially for sectional doors which have the operator in the middle of the ceiling.

The first thing to do when your remote stops working is to change the battery. Batteries are relatively cheap and easy to come by at a super market or hardware store. If after this it is still not working then it may be time to get a new remote.

You can attach an external receiver to either system and then use the one remote for both.

You can take a photo of the garage door operator and send it to and we
will be able to match a new remote to your operator.

Alternatively you can send us a photo from your smart phone via the chat function online during openning hours.

Yes. Coding in new handsets to a receiver does not affect the codes already stored. If you would like to delete other remotes, for example if there were previous tenants, or youre mremotes have been lost or stolen. The instructions that you will receive will explain how to do this.

All remotes are supplied with a set of instructions to code your new remote into your existing garage door or gate opener. For the majority of remotes this is as simple as locating a button on your opener pressing it then pressing your remote button to code in but this process can vary slightly depending on age and brand of your opener.